Dude Solutions Status Page
On their homepage, Technicians will see their assigned incidents as well as incidents in their work queues. They can assign incidents to other users and also assign work queue incidents to themselves. Technicians can add their own labor hours and material purchases to incidents, as well as mark them complete. They have the ability to search for all incidents via the search or advanced search features.
Table of Contents
- Technician Login and Home Page
- How to Process your Assigned Incidents
- How to Add Labor Transactions
- How to Add Purchase Transactions
- How to Add Issue Transactions
- How to Create a New IT Incident
- How to Search for an Existing IT Incident
